Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.

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This is a very useful feature as now a supervisor can divide their responsibilities into different views and compare the results of those views.

Demo Spend some time with us going over your project in detailmake sure it does exactly what you need. Contact Us About Telefonix. oftice

Manage campaign performance — Growing businesses can get real-time insights into how marketing campaigns are performing so resources can be adjusted in necessary to maximize investment. If the “OK” button is pressed, the copying will take place and the dialog box will close when the copying is done.

Customized, automated self-help menus allow customers to place or changes orders, chieck status of shipments and more! Personal Service Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as cfr need and as many demonstrations as you should ever want.

It may be done for internal calls or with external calls. The agent will ofcice able to hear both the caller and the supervisor. System Agent Productivity Factor: There will be no checks to make sure that the queues selected for the reports are available to the supervisor receiving the template. Students Click Here Join Us! By joining you are opting in to receive e-mail.


IP Office CCR

How am I supposed to login? Calls can be easily and securely retrieved from aavya PC. Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business: In its native web server environment the IP Office Customer Call Reporter can be simply installed onto a single server without the need for any client software deployment. Advanced Edition helps businesses take customer service to a higher level: Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

In addition to cce Hour, Day and Week grouped reports, R8. The manual tells you to keep refreshing the page if this happens. Coaching intrusion is primarily a call centre feature, supporting interruption or inclusion of a supervisor on a live call to talk to an agent without the far end caller listening to the conversation.

Coaching intrusion and Whisper page cannot be done on an idle user. The Tek-Tips staff will check this out and take appropriate action. When I remove that from the URL, and press enter, it just takes me to http: IP Offfice Silent Intrusion is available with Essential Edition and enables users on a call to ‘intrude’ and listen depending on the configuration of the end users, i. Automate popular inquiries — Free up valuable time for customer service reps by providing customers with easy-to-use caller menus for fast, efficient responses to commonly-asked questions.

I too am having issues with CCR. Promoting, selling, recruiting, coursework and thesis posting abaya forbidden. I tried reinstalling, same thing. For example, assume that a call center supervisor is responsible for the following hunt groups in IP Office; Computer SalesMonitor SalesWarranty Serviceand non-Warranty service.

The caller may still talk to the agent, but will not hear what the supervisor is saying. Join your peers on the Internet’s largest technical computer professional community. The system talk outbound average time is the average of all of the Advanced Edition agents’ outbound average call talk times System Talk Inbound Average Statistic: When an agent knows that no callers are waiting in queue, he or she can spend more time with customers building relationships, generating more revenue, and enhancing overall customer satisfaction and loyalty.


Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want.

The system agent productivity factor statistic is the combined agent productivity factors for all agents. A view may be created that shows the system with all the agents, specific Hunt Group and Agent statistics as well as Alarms and Warnings.

The following agaya settings are available for Agent Productivity factor calculation:. An address is entered during installation when the administrator account is first created. Each account that can receive the template can be selected.

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Avaya CCR | IP Office Customer Call Recording

It does include direct calls. Also, there is no limit to the number of statistics that can be displayed caution: I dont know what im doing wrong! Just installed CCR, everyting seems avayq be installed as it should.

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